Frequently Asked Questions
Everything you need to know about shopping with The Bomb Head Shop.
What kind of packaging do you use for shipping?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or padded mailers with a generic return address to ensure complete discretion.
How do you ensure the safety of glass items during transit?
We use industry-leading packing techniques, including double-boxing and recycled bubble wrap, to ensure your glass arrives in perfect condition. If anything arrives damaged, we offer a 100% replacement guarantee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options. Your billing statement will show a discreet charge for your privacy.
What is your return policy on used items?
For health and safety reasons, we cannot accept returns on any items that have been used. New, unused items in their original packaging can be returned within 30 days of purchase.
Do you require age verification for purchases?
Yes. In compliance with local and federal laws, all customers must be of legal age (21+ in most jurisdictions) to purchase from our store. We use a secure age verification system at checkout.
How long will it take for my order to arrive?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days depending on the shipping method selected at checkout.